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Terms & Conditions


All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.


You have the right to cancel your order within 14  days of delivery (starting the day after you receive the goods) and return them for a full refund. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in the condition sent at your expense and we would recommend for your own protection that you use a recorded delivery service.

Any claims for loss damage delayed delivery or injury and any other claim will be considered by us on an individual basis. Our total liability for any such claim is the value of the goods purchased excluding delivery.

By purchasing an item from us you are accepting our Terms of Service, Guarantee/cancellation rights and liability claims as specified on this page.

After-Sales Services and Guarantees

In the unlikely even that your purchase arrives damaged or faulty and is reported within 30 days of receipt we will either at our discretion do the following  (1) replace the item at our expense or (2) replace any parts required free of charge. If after the 30 days we will replace any parts required for FREE up to 90 days after purchase including shipping as we realise that many items will be presents. After 90 days normally a small delivery charge applies to parts up to 1 year old from date of purchase.

We always try to deliver all parts within 7 working days depending on the age of the item.

If any item is returned to us and is faulty excluding minor imperfections caused in the manufacture or hand painting process we will also refund the delivery charges under the DSR regulations.    

Should you ever require any parts for any of our items outside this period or even years down the line after many fun hours of use simply contact us normally only a small delivery charge applies.

Customer Service

Any complaints regarding the goods or services supplied should be made to: Mr Jonathan Fletcher, Crossroads Business Park, Cresswell Road, Clowne S43 4PW United Kingdom, or email: woodentoysdirect@live.co.uk 
You can e-mail, write, telephone with your complaint or requirement

Our normal office hours are 9am - 5.00pm Monday - Friday,

Our typical response time by Email is Approx 2 hours. 7 days a week.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.


Trademark And Brand Name Disclaimer


This web site is not affiliated in any way with the manufacturer of the product or products featured on this web site. This site only provides marketing information and a selling platform for the products featured here. We acknowledge that products, company names, marketing material, images and logos mentioned on this site are trademarks of their respective owners. Some links on this site may lead directly or indirectly to affiliate offers or products.


We caution you that if you knowingly misrepresent that online online material on the wooden-toys-diect.co.uk website is infringing that you let us know first to reply and remove, you may be subject to civil penalties which include monetary damages, court costs, and fees incurred by us.


Wooden Toys Direct Ltd, trading as wooden-toys-direct.co.uk is not affiliated with any company’s brands or trademarks on this site and all rights are reversed, KidKraft is a registered trademark of KidKraft Lp,  Wooden-Toys-Direct.co.uk is not affiliated with KidKraft LP, KidKraft Inc or any associated companies or registered trademarks and is neither sponsored nor authorized by KidKraft LP Or KidKraft Inc


All our sites terms and conditions and legal duties are applicable in the United Kingdom and under UK law.